{"id":66978,"date":"2023-09-27T14:37:07","date_gmt":"2023-09-27T18:37:07","guid":{"rendered":"https:\/\/www.maconbibb.us\/?page_id=66978"},"modified":"2024-09-18T09:59:45","modified_gmt":"2024-09-18T13:59:45","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.maconbibb.us\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"\r\n<blockquote class=\"blockquote bg-primary-subtle py-3\">Welcome to our Customer Service Page! We&#8217;re here to assist you. Whether you have questions, need help, or just want to explore our services, you&#8217;re in the right place. Feel free to navigate through our resources.<\/blockquote>\r\n<h3 class=\"mt-5 mb-2\">Popular Services<\/h3>\r\n<hr \/>\r\n<div class=\"row gy-5\">\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Animal Services<\/h5>\r\n      <p>Animal Services falls under the jurisdiction of the Bibb Sheriff&#8217;s Office, which operates independently from the Macon-Bibb County Government. For inquiries or assistance, please visit <a href=\"https:\/\/bibbsheriff.us\/animal-services\/\" target=\"_blank\" rel=\"noopener\">https:\/\/bibbsheriff.us\/animal-services\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call 478-621-6774<\/p>\r\n      <p><b>Office Hours:<\/b><\/p>\r\n      <p>Adoption center:<ul><li>Monday &#038; Sunday: Closed;<\/li><li>Tuesday \u2013 Friday: 11:00 AM \u2013 5:00 PM;<\/li><li>Saturday: 11:00 AM \u2013 4:00 PM;<\/li><\/ul>\r\n      <p>Reclaim\/Intake area:<ul><li>Monday &#038; Sunday:Closed;<\/li><li>Tuesday \u2013 Friday: 9:00 AM \u2013 5:00 PM;<\/li><li>Saturday: By Appointment;<\/li><\/ul>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Voting &#038; Election<\/h5>\r\n      <p>For inquiries about Election Schedule, Polling Locations, Sample Ballots, Absentee Ballots, Registering to Vote, and more, please visit <a href=\"https:\/\/www.maconbibb.us\/board-of-elections\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/board-of-elections\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call (478) 621-6622<\/p>\r\n      <p><b>Office Hours<\/b>: Monday through Friday from 8:30 a.m. until 5:30 p.m.<br><b>Office Address<\/b>: Macon Mall (3661 Eisenhower Pkwy, MB101) on the lower floor of the former Sears building.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Fire Prevention<\/h5>\r\n      <p>Fire prevention includes business inspections, gas tank checks, plan reviews, fire drills, complaint resolution, home inspections, agency collaboration, occupant load setting, fire brigade setup, architectural\/engineering cooperation, community meetings, permit issuance, and smoke detectors. For inquiries, visit <a href=\"https:\/\/www.maconbibb.us\/fire-department\/prevention\/\">https:\/\/www.maconbibb.us\/fire-department\/prevention\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call 478-751-2700.<\/p>\r\n      <p><b>Fire Prevention address<\/b>: 1111 First St Macon, GA 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Park Rental, Events, and Programs<\/h5>\r\n      <p>The Parks and Beautification Department provides complete services for all passive parks, cemeteries and downtown corridors including landscaping, tree canopies, irrigation, fountains, litter control, community partnership programs and special events. Additionally, Parks and Beautification Department serves as the primary point of contact (POC) for public events, street closures, and related matters. For inquiries, please visit <a href=\"\/parks-and-beautification\/\">https:\/\/www.maconbibb.us\/parks-and-beautification\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call 478-803-0484.<\/p>\r\n      <p><b>Office address<\/b>:  327 Lower Poplar St,Macon, GA 31201<\/p>\r\n      <p>The Macon-Bibb County Recreation Department is responsible for managing and developing active parks, recreation facilities, and services for all Macon-Bibb County residents. For inquiries related to the following areas, please visit <a href=\"https:\/\/www.maconbibb.us\/recreation\/\">https:\/\/www.maconbibb.us\/recreation\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call 478-219-2001.<\/p>\r\n      <ul>\r\n        <li>Sports\/Athletics<\/li>\r\n        <li>Instructional\/Enrichment Programs<\/li>\r\n        <li>Camps<\/li>\r\n        <li>Special Events<\/li>\r\n        <li>Special Population Services (Senior Citizens and Therapeutic Recreation)<\/li>\r\n        <li>STEAM\/Environmental Education<\/li>\r\n        <li>Cultural Arts<\/li>\r\n      <\/ul>\r\n      <p><b>Main office<\/b>: 150 Willie Smokie Glover Drive, Macon, Georgia 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Doing Business With County<\/h5>\r\n      <p>Thank you for your interest in doing business with Macon-Bibb County.<\/p>\r\n      <p>For inquiries related to solicitation, vendor selection, negotiation, award, and contract administration, please visit <a href=\"https:\/\/www.maconbibb.us\/procurement\/\">https:\/\/www.maconbibb.us\/procurement\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call 478-803-0550.<\/p>\r\n      <p><b>Main office<\/b>: 700 Poplar Street, 3rd Floor, Suite 308, Macon, GA 31201<\/p>\r\n      <p>For inquiries the business opportunity regarding small businesses, minority business enterprises, women business enterprises and disadvantage business enterprises, please visit <a href=\"https:\/\/www.maconbibb.us\/small-business-affairs\/\">https:\/\/www.maconbibb.us\/small-business-affairs\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call (478) 300-2297.<\/p>\r\n      <p><b>Main office<\/b>: 688 Walnut Street Suite 104, Macon, GA 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Public Defender<\/h5>\r\n      <p>Inquiries for public defender can visit <a href=\"\/office-of-the-circuit-public-defender\/\">https:\/\/www.maconbibb.us\/office-of-the-circuit-public-defender\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call (478)621-5950.<\/p>\r\n      <p><b>Main office<\/b>: Macon Judicial Circuit, 201 Second Street, Suite 550, Macon, Georgia 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Property Tax, Alcohol\/Business License, Solid Waste Billing, and Vehicle Registration<\/h5>\r\n      <p>The Macon-Bibb County Tax Commissioner\u2019s Office is charged with the responsibility of Property Tax, Alcohol\/Business License, Solid Waste Billing, and Vehicle Registration. For inquiries, please visit <a href=\"https:\/\/www.maconbibbtax.us\/\">https:\/\/www.maconbibbtax.us\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call 478-621-6500.<\/p>\r\n      <p><b>Main office<\/b>: 188 3rd St, Macon, Georgia 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Open Records Requests<\/h5>\r\n      <p>For inquiries, please visit <a href=\"\/open-records\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/open-records\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> for requesting different records<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Sheriff&#8217;s Office<\/h5>\r\n      <p>At the Bibb County Sheriff&#8217;s Office, we are committed to delivering courteous and professional law enforcement services to our community. For inquiries, please visit <a href=\"http:\/\/bibbsheriff.us\/\" target=\"_blank\" rel=\"noopener\">http:\/\/bibbsheriff.us\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call our main office at 478-751-7500.<\/p>\r\n<ul>\r\n<li>To file a police report, please click <a href=\"http:\/\/bibbsheriff.us\/apps\/onlinereport\/start-report.html\">here <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a><\/li>\r\n<li>To obtain a Vin Verification, please click <a href=\"http:\/\/bibbsheriff.us\/vehicle-identification-number-vin-verification\/\">here <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a><\/li>\r\n<li>To viewing the daily crime report, please click <a href=\"http:\/\/bibbsheriff.us\/daily-crime-report\/\">here <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a><\/li>\r\n<li>For Background Checks, Accident Reports or Open Record Requests, please click <a href=\"http:\/\/bibbsheriff.us\/bso-supportops\/\">here <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a><\/li>\r\n<\/ul>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Parking Tickets<\/h5>\r\n      <p>Parking tickets in the Bibb County can be issued by either the Bibb Sheriff&#8217;s Office or Park Macon-Bibb. Parking tickets within downtown Macon can be paid through <a href=\"https:\/\/www.parkmacon.com\/\" target=\"_blank\" rel=\"noopener\">Park Macon <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a>. For tickets issued outside of downtown Macon, <a href=\"\/municipal-court\/\" target=\"_blank\" rel=\"noopener\">the Municipal Court <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> handles the payment process.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<h3 class=\"mt-5 mb-2\">Judicial Services<\/h3>\r\n<hr \/>\r\n<div class=\"row gy-5\">\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Civil Court<\/h5>\r\n      <p>For inquiries related to Civil Suits, Evictions, and Repossessions, please visit our official website at <a href=\"https:\/\/www.maconbibb.us\/civil-magistrate-court\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/civil-magistrate-court\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or contact us directly at (478) 621-5801.<\/p>\r\n      <p><b>Office Hours:<\/b>8:00 a.m. \u2013 5:00 p.m<br><b>Office Address:<\/b>601 Mulberry Street, 4th Floor, Bibb County Courthouse, Macon, GA 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Magistrate Court<\/h5>\r\n      <p>For inquiries related to Evictions, Garnishments, and Foreclosures, please visit our official website at <a href=\"https:\/\/www.maconbibb.us\/civil-magistrate-court\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/civil-magistrate-court\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or contact us directly at (478) 621-5801.<\/p>\r\n      <p><b>Office Hours:<\/b>8:00-5:00<br><b>Office Address:<\/b>601 Mulberry Street, 4th Floor, Bibb County Courthouse, Macon, GA 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Municipal Court<\/h5>\r\n      <p>In the Municipal Court of Macon-Bibb County, cases are exclusively for criminal violations, including but not limited to misdemeanor state and local law offenses, moving and non-moving traffic offenses, parking violations, school camera violations (non-criminal), and Macon-Bibb County environmental-related ordinance violations (such as building, housing, nuisance, and unsafe building abatements, and sanitation codes; properties subject to the Blight Tax, as well as business license renewal violations). For inquiries related to traffic tickets\/citations and summonses written to Municipal Court, please visit the official website at <a href=\"https:\/\/www.maconbibb.us\/municipal-court\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/municipal-court\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or contact us directly at (478) 751-7154 or email us at court@maconbibb.us.<\/p>\r\n      <p><b>Office Hours:<\/b>Monday \u2013 Friday 8:00 a.m. \u2013 5:00 p.m.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Probate Court<\/h5>\r\n      <p>The Probate Court has exclusive jurisdiction over the probate of wills, the administration of estates, the appointment of guardians and conservators for incapacitated adults and minor children, and commitments to involuntary evaluation and treatment for people with mental health, drug or alcohol issues. The Probate Court also issues both marriage and firearms licenses and performs a number of other administrative duties. For inquiries, please visit the official website at <a href=\"\/probate-court\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/probate-court\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a>.<\/p>\r\n      <p><b>Office Hours:<\/b>Monday \u2013 Friday 8:00 a.m. \u2013 5:00 p.m.<br><b>Office Address:<\/b>601 Mulberry Street, Second Floor, Macon, GA 31201<\/p>\r\n      <p><b>The Court division phone:<\/b> 478-621-6494<br><b>The License division phone:<\/b> 478-621-6493<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>State Court<\/h5>\r\n      <p>The BIBB County State Court conducts criminal and civil jury trials with jurisdiction within the geographic borders of BIBB County. For inquiries related to Civil Case, Criminal Case, or Traffic Tickets, please visit the official website at <a href=\"\/state-court\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/state-court\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or contact us directly at (478) 621-6200.<\/p>\r\n      <p><b>Office Hours:<\/b>Monday \u2013 Friday 8:00 a.m. \u2013 5:00 p.m.<br><b>Office Address:<\/b>601 Mulberry Street, Room 500, Macon, GA 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n  <div class=\"col-sx-12 col-lg-6\">\r\n    <div class=\"border p-3 h-100\">\r\n      <h5>Superior Court Clerk<\/h5>\r\n      <p>The Superior Court Clerk Office plays a pivotal role as the guardian of county records, meticulously overseeing the maintenance of critical documents, such as civil and criminal court records, county land records, trade names, notary public commissions, and various other essential records. In addition to these duties, the Bibb County Superior Court Clerk also serves as the Court Ordered Payments Receiver and fulfills the crucial role of Appeals Administrator for the Macon-Bibb Board of Equalization. For inquiries regarding Jury Duty, Child Support Payment, Notaries, Restitution Payments, passport services, and UCC eFiling, please visit <a href=\"https:\/\/www.maconbibb.us\/clerk-of-superior-court\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.maconbibb.us\/clerk-of-superior-court\/ <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or call us directly at 478 &#8211; 621-6527<\/p>\r\n      <p><b>Office Address:<\/b>601 Mulberry Street, Suite 216, Macon, GA 31201<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/div>\r\n<h3 class=\"mt-5 mb-2\">Full list of services<\/h3>\r\n<hr \/>\r\n<p>If you can&#8217;t find what you&#8217;re searching for, please check our <a href=\"\/online-services\/\" target=\"_blank\" title=\"all the online services\" rel=\"noopener\">full list of online services <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a> or refer to the <a href=\"\/helpful-phone-numbers\/\" target=\"_blank\" rel=\"noopener\">Contact Directory List <i class=\"fa-solid fa-up-right-from-square\"><\/i><\/a>.<\/p>\r\n<p>Alternatively, you can reach out for assistance by sending an email to <a href=\"mailto:customerservice@maconbibb.us\">customerservice@maconbibb.us<\/a> or send us a message.<\/p>\r\n<script src=\"https:\/\/www.cognitoforms.com\/f\/seamless.js\" data-key=\"4oUMf-_oQ0KM14qkHVlcQw\" data-form=\"14\"><\/script>\r\n","protected":false},"excerpt":{"rendered":"<p>Welcome to our Customer Service Center! We&#8217;re here to assist you. Whether you have questions, need help, or just want to explore our services, you&#8217;re in the right place. Feel free to navigate through our resources.<\/p>\n","protected":false},"author":18,"featured_media":0,"parent":0,"menu_order":116,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_uf_show_specific_survey":0,"_uf_disable_surveys":false,"footnotes":""},"class_list":["post-66978","page","type-page","status-publish","hentry","page_category-ap","page_category-bd","page_category-bi","page_category-ev","page_category-gl","page_category-hp","page_category-je","page_category-ps","page_category-rc"],"_links":{"self":[{"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/pages\/66978","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/comments?post=66978"}],"version-history":[{"count":24,"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/pages\/66978\/revisions"}],"predecessor-version":[{"id":71649,"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/pages\/66978\/revisions\/71649"}],"wp:attachment":[{"href":"https:\/\/www.maconbibb.us\/wp-json\/wp\/v2\/media?parent=66978"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}